Purchase, Cancellation and Refund Policy

Last Updated: April 2026

This Purchase, Cancellation and Refund Policy ("Purchase Policy") governs all transactions made through intlroam.com.

1. Purchases

All eSIM data plans sold on intlroam.com are digital products delivered electronically. By completing a purchase, you enter into a binding sales agreement with IntlRoam LLC.

Payment Processing: All payments are processed by Stripe, Inc. IntlRoam does not store your full card details. Accepted payment methods include major credit and debit cards (Visa, Mastercard, American Express), and other payment methods enabled by Stripe in your region.

Pricing: All prices are displayed in USD unless otherwise noted. Final checkout prices include all applicable fees. IntlRoam reserves the right to modify pricing at any time; changes apply only to future purchases.

2. eSIM Delivery

After a successful payment:

  • Your eSIM QR code and activation instructions will be delivered to your registered email address, typically within 5 minutes
  • If you do not receive your eSIM within 30 minutes, contact us at [email protected]
  • You are responsible for providing an accurate email address at the time of purchase

3. Cancellation

You may cancel your order under the following conditions:

  • Before activation: You may request a full refund before activating the eSIM
  • After activation: Once the eSIM has been activated or the QR code has been scanned, cancellation is not possible
  • To cancel, email [email protected] with your order number and reason for cancellation

4. Refund Policy

Eligible for refund:

  • eSIM not yet activated, refund requested within 14 days of purchase
  • eSIM failed to deliver to your email and the issue could not be resolved within 48 hours
  • Duplicate charges or payment errors

Not eligible for refund:

  • Activated eSIMs (QR code has been scanned and installed)
  • Expired plans (validity period has passed)
  • Plans where data has been partially or fully consumed
  • Device incompatibility (please verify device compatibility before purchase)
  • Network unavailability in specific locations (subject to local network coverage)

Refund Process:

  1. Email [email protected] with your order number and reason
  2. Our team will review your request within 2 business days
  3. Approved refunds will be returned within 5–10 business days to your original payment method via Stripe

5. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to contest the chargeback and suspend your account. We encourage you to contact [email protected] first — we are committed to resolving issues fairly.

6. Device Compatibility

IntlRoam eSIM plans require an eSIM-compatible, carrier-unlocked device. You are solely responsible for verifying device compatibility before purchase. Incompatibility does not qualify for a refund once the eSIM has been provisioned.

A list of compatible devices is available on our FAQ page.

7. Data Plans — Important Notes

  • Data plan validity begins upon activation, not purchase
  • Unused data does not roll over after the validity period expires
  • Data speeds may vary based on network conditions and carrier policies in each country
  • Network performance is governed by the infrastructure of the local mobile networks

8. Contact for Purchase Support

IntlRoam LLC
Email: [email protected]
Phone: +1 (320) 300 0066
Response time: within 24 hours on business days