Privacy Policy

Last Updated: April 2026

Summary

IntlRoam LLC ("IntlRoam", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website at intlroam.com and our eSIM services.

1. Who Are We?

IntlRoam LLC is a company incorporated under the laws of the State of Wyoming, United States, with its registered address at 1621 Central Ave # 8557, Cheyenne, WY 82001, USA.

Contact: [email protected] | +1 (320) 300 0066

We operate intlroam.com, an eSIM data plan marketplace that allows travelers to purchase, activate, and manage prepaid mobile data plans delivered via embedded SIM (eSIM) technology.

2. What Personal Data Do We Collect?

Data you provide directly:

• Identity and contact information: name, email address, phone number
• Account credentials: email and password
• Payment metadata: transaction ID, purchase amount, currency, and status (we do not store full card numbers — all payment data is processed by Stripe)
• Order information: products purchased, activation status, order history
• Communications: messages you send to our support team

Data collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Website usage data: pages visited, time spent, clicks
• Cookie identifiers (see our Cookie Policy)

Data from third parties:

• Payment confirmation from Stripe (our payment processor)
• eSIM provisioning and usage data from our mobile network partners

3. How Do We Use Your Data?

We use your personal data to:

• Create and manage your IntlRoam account
• Process your eSIM purchases and deliver activation QR codes via email
• Send order confirmations, receipts, and transactional notifications
• Provide customer support
• Detect and prevent fraud and unauthorized access
• Improve our website and services
• Comply with legal obligations
• Send marketing communications, only if you have opted in

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal bases for processing are:

• Contract performance: to fulfill your eSIM purchase and deliver the service
• Legitimate interests: to operate and improve our services, prevent fraud
• Legal obligation: to comply with applicable laws
• Consent: for marketing communications and non-essential cookies

5. Who Do We Share Your Data With?

We share your data only with trusted third parties necessary to operate our services:

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account data: retained while your account is active, deleted 2 years after account closure upon request
• Order records: retained for 7 years for tax and accounting purposes
• Support communications: retained for 2 years

7. International Data Transfers

IntlRoam is based in the United States. When we transfer data internationally (e.g., to our mobile network partners or to Stripe in the USA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by GDPR.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict our processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

If you are an EU resident, you also have the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately at [email protected].

10. Cookies

Please see our Cookie Policy for detailed information about how we use cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

IntlRoam LLC
1621 Central Ave # 8557, Cheyenne, WY 82001, USA
Email: [email protected]
Phone: +1 (320) 300 0066